@inbook{Hox2002,
author = {Hox, J. and de Leeuw, E.},
title= {The influence of interviewers' attitude and behaviour on household survey non-response: An international comparison},
year = {2002},
editor = {Groves, Robert M.},
editor = {Dillman, Don A.},
editor = {Eltinge, John L.},
editor = {Little, Roderick J. A.},
booktitle = {Survey nonresponse},
address = {New York},
publisher = {John Wiley & Sons},
pages = {103--120},
}