@inbook{Houtkoop-Steenstra1995,
author = {Houtkoop-Steenstra, H.},
title= {Meeting Both Ends: Between Standardization and Recipient Design in Telephone Survey Interviews},
year = {1995},
editor = {Ten Have, P.},
editor = {Psathas, G.},
booktitle = {Situated Order: Studies in the Social Organization of Talk and Embodied Activities},
address = {Washington, DC},
publisher = {International Institute for Ethnomethodology and Conversation Analysis, and University Press of America},
pages = {91--106},
}