@article{Houtkoop-Steenstra1997a,
author = {Houtkoop-Steenstra, H.},
title= {Being Friendly in Survey Interviews},
year = {1997a},
doi = {10.1016/S0378-2166(97)00018-0},
journal = {Journal of Pragmatics},
volume = {28},
number = {5},
pages = {591--623},
}