@article{Taylor2005,
author = {Taylor, P. and Bain, P. },
title= {‘India calling to the far away towns’ the call centre labour process and globalization},
year = {2005},
doi = {10.1177/0950017005053170},
journal = {Work, Employment & Society },
volume = {19},
number = {2},
pages = {261−282},
}