@article{Gatta2009,
author = {Gatta, M.L. and Boushey, H. and Appelbaum, E.},
title= {High-touch and here to stay: Future skills demands in U.S. low wage service occupations},
year = {2009},
doi = {10.1177/0038038509340735},
volume = {43},
number = {5},
pages = {968‒989},
}