@article{Durrant2010,
author = {Durrant, G.B. and Groves, R.M. and Staetsky, L. and Steele, F.},
title= {Effects of interviewer attitudes and behaviors on refusal in household surveys},
year = {2010},
doi = {10.1093/poq/nfp098},
journal = {Public Opinion Quarterly},
volume = {74},
number = {1},
pages = {1--36},
}