@inbook{Hox2002,
author = {Hox, J. and De Leeuw, E.D.},
title= {The influence of interviewers attitude and behavior on household survey nonresponse: An international comparison},
year = {2002},
editor = {R.M., Groves},
editor = {Dillman, D.A.},
editor = {Eltinge, J.L.},
editor = {Little, R.J.A. },
booktitle = {Survey Nonresponse},
address = {New York},
publisher = {Wiley},
pages = {103--119},
}