@article{Shao2020,
author = {Shao, S. and Kauermann, G. and Smith, M.S.},
title= {Whether, when and which: Modelling advanced seat reservations by airline passengers},
year = {2020},
doi = {10.1016/j.tra.2019.12.002},
volume = {132},
pages = {490--514},
}