TY - CHAP A1 - Cannell, C. A1 - Oksenberg, L. T1 - Observation of behavior in telephone interviews Y1 - 1988 A3 - Groves, R.M. A3 - Biemer, P.P. A3 - Lyberg, L.E. A3 - Massey, J.T. A3 - Nicholls, W.L. A3 - Waksberg, J. T2 - Telephone Survey Methodology CY - New York PB - John Wiley and Sons SP - 475 EP - -495 ER -